Privacy Policy

1. Introduction

Tribetayling Private Limited ("SMANN", "we", "our", or "us") operates the SMANN website and mobile application (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. Please read this policy carefully. By using the Platform, you agree to the practices described herein. Third-party websites linked from our Platform have their own privacy policies, and we are not responsible for those.

2. Information We Collect

We may collect the following types of information:

• Device & Technical Data: IP address, browser type, operating system, device identifiers, and access times.
• Account Information: Name, email address, phone number, zip/pin code, and profile details you provide upon registration.
• Location Data: Geographic location data including GPS coordinates collected through your device or browser, particularly for delivery-related services.
• Usage Data: Pages visited, features used, search queries, click patterns, and activity metrics on the Platform.
• Field Worker Data: For delivery partners and field staff, we collect GPS coordinates, phone numbers, names, and activity logs to facilitate service delivery.
• Communications: Messages, support tickets, and feedback you send us.

We advise users not to submit sensitive personal data such as passwords, financial credentials, or government ID numbers through unsecured channels.

3. How We Use Your Information

We use collected information to:

• Operate, maintain, and improve the Platform and its features.
• Personalize your experience and deliver relevant content.
• Process orders, deliveries, and transactions.
• Display targeted advertising relevant to your interests and location.
• Communicate with you regarding updates, promotions, and support.
• Detect, investigate, and prevent fraudulent or unauthorized activity.
• Comply with legal obligations and enforce our Terms of Service.
• Analyze usage trends to improve our products and services.

4. Sharing of Information

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our Platform, processing payments, providing analytics, or delivering services on our behalf, subject to confidentiality agreements.
• Delivery Partners: Independent delivery contractors who need your address and contact details to fulfill orders.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: When required by law, court order, or government authority, or to protect the rights and safety of SMANN and its users.

We do not sell your personal information to third parties.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze Platform usage, and deliver relevant advertisements. Cookies are small data files stored on your device. You may configure your browser to refuse cookies; however, some features of the Platform may not function correctly if cookies are disabled. By continuing to use the Platform, you consent to our use of cookies as described in this policy.

6. Location Information

Our Platform uses GPS and device sensors to provide location-based services, including identifying nearby restaurants, tracking delivery status, and assigning delivery partners. By enabling location services, you consent to the collection and processing of your location data. You may disable location access through your device settings, though this may limit certain Platform features.

7. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

8. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.

9. Your Rights & Choices

You have the right to:

• Access and review the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account and associated data, subject to legal retention requirements.
• Opt out of promotional communications at any time by following the unsubscribe instructions in emails or contacting us directly.
• Manage your location and notification preferences through your device or account settings.

10. Children's Privacy

Our Platform is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information without parental consent, we will take steps to delete such information. If you believe your child has provided us with personal data, please contact us immediately.

11. Third-Party Links

Our Platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised policy.

13. Grievance Officer & Contact

If you have any questions, concerns, or grievances regarding this Privacy Policy or our data practices, please contact our Grievance Officer: